Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure AI foundry
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor system health and proactively identify potential risks to prevent disruptions.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure AI foundry.
- Experience with cloud infrastructure management and troubleshooting within Microsoft Azure environments.
- Strong analytical skills to diagnose and resolve complex software and system issues.
- Familiarity with monitoring tools and incident management processes to ensure high availability.
- Ability to collaborate effectively with cross-disciplinary teams to deliver timely solutions.
- The candidate should have minimum 5 years of experience in Microsoft Azure AI foundry.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification
15 years full time education