Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP BusinessObjects Data Services

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Ensure documentation of incidents and resolutions to support knowledge sharing and continuous improvement.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.
• Strong troubleshooting skills to diagnose and resolve complex software issues.
• Experience in monitoring and maintaining enterprise-level business applications.
• Ability to analyze system logs and performance metrics to identify root causes.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.
• Familiarity with database management and data integration processes.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in SAP BusinessObjects Data Services.
• This position is based at our BDC6F - SEZ office.
• A 15 years full time education is required.