Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between stakeholders to ensure alignment on system support priorities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Experience with cloud service models, including infrastructure as a service and platform as a service.
• Strong understanding of network architecture and virtualization technologies within cloud environments.
• Ability to troubleshoot and optimize cloud-based applications and infrastructure components.
• Familiarity with automation tools and scripting to support cloud infrastructure management.
• Knowledge of security best practices and compliance requirements in cloud deployments.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Cloud Infrastructure.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.