Application Support Engineer

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : DevOpsGood to have skills : Cloud InfrastructureMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and implementing effective solutions to maintain system stability and performance. The position demands continuous engagement with system components to ensure seamless operation and timely resolution of any disruptions that may impact business processes. Roles & Responsibilities: AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling) Strong Kubernetes hands-on (cluster ops + debugging) Linux systems & networking fundamentals Incident management experience (real-time triage) Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis) Scripting/automation (Python, Shell preferred) Infrastructure as Code (Terraform/Ansible ?? working knowledge) AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)Observability & Troubleshooting Expectations (Enhanced clarity) Perform log and metric analysis using AWS CloudWatch & Dynatrace Correlate metrics, logs, and traces for faster RCA Move beyond dashboards derive actionable insights for incidents Trace failures across distributed services (UI integration backend)Good-to-Have Skills Experience with LLM / high-memory workloads Exposure to ECS vs EKS architecture decisions Knowledge of CI/CD pipelines & release governance Experience in production-grade scaling & performance tuningProfessional Attributes / Work Expectations Ready to work in rotational shifts, including night shifts (24x7 operations support) Hands-on experience handling live P1/P2 incidents is mandatory High ownership during outages (no hand-offs mindset) Calm and decisive under pressure Clear communicator during incidents (business + tech teams) Proactive in identifying risks before they become incidents Strong collaboration across Dev, Infra, and Product teamsExperience 3??10 years in SRE / DevOps / Production Engineering roles Strong hands-on experience managing production environments at scale Key Differentiator Operates in live demo and leadership-critical environments Requires real-time decision making, not checklist-based support Focus on modern distributed & LLM-heavy workloads Strong emphasis on observability-driven operations & RCA

The candidate should have minimum 3 years of experience in DevOps.

This position is based at our Bengaluru office.

A 15 years full time education is required.Qualification 15 years full time education