Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : AWS Architecture

Good to have skills : DNS & Load Balancing, Firewall & Security Groups
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and supports continuous improvement efforts to enhance overall service quality and reliability.


Roles & Responsibilities:
Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways
Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect)
Configure and maintain network access controls using Security Groups and NACLs
Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures
Manage DNS services using Route 53 (public and private hosted zones) and resolver rules
Support load balancing solutions (ALB/NLB) to ensure application availability
Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail
Automate network provisioning and configurations using Terraform or CloudFormation
Perform incident, change, and problem management for network-related issues
Maintain documentation for network architecture and operational procedures
Collaborate with cross-functional teams to support application deployments and infrastructure changes

Technical Skills & Experience
Strong hands-on experience with: Amazon VPC, IPAM, Subnetting, CIDR planning Route Tables, Internet Gateway, NAT Gateway Transit Gateway, VPC Peering, PrivateLink Route 53 (DNS management), hosted zonesEndpoint and resolver rulesElastic Load Balancers (ALB/NLB) Direct Connect and VPN solutions WAF and relevant best practices
Experience with CloudWatch, VPC Flow Logs, and monitoring tools
Proficiency in Terraform or CloudFormation for Infrastructure-as-Code
Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals

Professional Skills
Strong analytical and troubleshooting abilities
Ability to manage incidents and work in a 24/7 support environment (on-call/shift)
Effective communication and collaboration skills
Proactive approach to performance optimization and issue prevention

Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes.
Education Qualification: Graduate
Mandatory Certification: AWS
Optional Certification: ITIL, Linux, Virtualization, Networking,

The candidate should have minimum 5 years of experience in AWS Architecture.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education