Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Salesforce Marketing Cloud

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.

Document findings and solutions clearly to support knowledge sharing and future reference.

Assist in the implementation of system updates and enhancements to improve overall functionality.

Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Salesforce Marketing Cloud.

Experience with managing and troubleshooting marketing automation workflows and campaigns.

Strong understanding of cloud-based application architecture and integration techniques.

Ability to analyze system logs and performance metrics to identify root causes of issues.

Familiarity with data management and segmentation within marketing platforms.

Excellent problem-solving skills with a focus on delivering effective and timely solutions.

The candidate should have minimum 3 years of experience in Salesforce Marketing Cloud.

This position is based at our Mumbai office.

A 15 years full time education is required.

Qualification 15 years full time education