Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Playwright
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities.
- Facilitate knowledge sharing sessions to improve team expertise and cohesion.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Playwright.
- Experience in designing and executing automated test scripts to ensure application stability.
- Strong troubleshooting skills to diagnose and resolve complex software issues.
- Familiarity with continuous integration and deployment processes to support rapid development cycles.
- Ability to analyze logs and system outputs to identify root causes of failures.
- Competence in collaborating with cross-functional teams to implement effective solutions.
- The candidate should have minimum 5 years of experience in Playwright.
- This position is based at our BDC14A - STPI office.
- A 15 years full time education is required.




Qualification
15 years full time education