Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Plant Maintenance (PM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• Mentor junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).
• Strong analytical skills to diagnose and resolve complex system issues.
• Experience in managing and supporting enterprise-level business applications.
• Ability to work collaboratively across diverse teams and communicate technical information effectively.
• Familiarity with system monitoring tools and incident management processes.
• Capability to document solutions and maintain knowledge bases for ongoing support.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in SAP Plant Maintenance (PM).
• This position is based at our Gurugram office.
• A 15 years full time education is required.