Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP BTP Datasphere

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Mentor junior team members to enhance their technical skills and understanding.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Strong analytical skills to diagnose and resolve complex system issues.
• Experience in monitoring and maintaining enterprise-level software applications.
• Ability to work collaboratively across diverse teams to drive issue resolution.
• Excellent communication skills to document and convey technical information clearly.
• Familiarity with cloud-based platforms and integration techniques.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in SAP BTP Datasphere.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.