Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously monitoring and analyzing system behavior to prevent potential disruptions. The position demands adaptability and a keen eye for detail to support complex environments effectively and maintain business continuity.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues and minimize downtime.
• Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
• Monitor system health and performance metrics to proactively identify and address potential risks.
• Document troubleshooting processes and solutions to build a comprehensive knowledge base for the team.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
• Experience in incident, problem, and change management processes within IT service environments.
• Ability to collaborate effectively with cross-functional teams to drive issue resolution and continuous improvement.
• Familiarity with IT infrastructure components and their integration with ServiceNow ITSM.
• Excellent communication skills to clearly convey technical information to both technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.