Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP BTP Datasphere

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and performance through innovative problem-solving.
• Mentor junior team members to enhance their technical capabilities and support skills.
• Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Strong analytical skills to diagnose and troubleshoot complex software issues within business-critical environments.
• Experience in monitoring and maintaining cloud-based application platforms to ensure high availability and performance.
• Ability to work with diverse teams and communicate technical information effectively to both technical and non-technical stakeholders.
• Familiarity with system integration concepts and managing dependencies across multiple software components.
• Skilled in documenting incidents, resolutions, and best practices to support continuous improvement.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in SAP BTP Datasphere.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.