Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Based Service Management Process Design
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential services. The engineer collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall reliability and performance of business applications.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve service management workflows.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system improvements.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
- Strong knowledge of service management frameworks and best practices.
- Experience in designing and implementing scalable cloud service processes.
- Ability to analyze complex system interactions and troubleshoot multi-component issues.
- Familiarity with incident, problem, and change management in cloud environments.
- Excellent communication skills to facilitate collaboration across diverse teams.
- The candidate should have minimum 7 years of experience in Cloud Based Service Management Process Design.
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.

Qualification
15 years full time education