Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP BTP Datasphere

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring seamless operation of critical applications that support business functions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.
• Continuously monitor system performance and proactively identify potential areas of improvement.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Strong analytical and problem-solving abilities related to application support.
• Experience in diagnosing and resolving issues within cloud-based business systems.
• Ability to work with multiple software components and understand their interdependencies.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
• Familiarity with monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP BTP Datasphere.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.