Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Dynamics CRM Functional

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and resolutions to support knowledge sharing and continuous improvement.
• Assist in the development and implementation of process improvements to enhance system performance.
• Support junior team members by providing guidance and sharing expertise.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Dynamics CRM Functional.
• Strong analytical skills to diagnose and resolve software issues effectively.
• Experience in managing and supporting customer relationship management systems.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with business process workflows and their integration within software systems.
• Capability to work under pressure and manage multiple priorities in a fast-paced environment.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Dynamics CRM Functional.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.