Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Neo4j
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve system uptime.
- Mentor junior team members to enhance their technical and problem-solving skills.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Neo4j.
- Strong knowledge of graph database concepts and data modeling.
- Experience in troubleshooting and resolving complex application issues.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with scripting and automation to support system maintenance tasks.
- The candidate should have minimum 12 years of experience in Neo4j.
- This position is based at our HDC4 - SEZ office.
- A 15 years full time education is required.


Qualification
15 years full time education