Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring seamless operation of critical applications that support business functions.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance on complex issues.
- Continuously monitor system performance and proactively identify potential areas of improvement.

Professional Technical Skills:
- Must To Have Skills: Proficiency in SAP BTP Datasphere.
- Strong analytical and problem-solving abilities related to application support.
- Experience in diagnosing and resolving issues within cloud-based business systems.
- Ability to work with multiple software components and understand their interdependencies.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
- Familiarity with monitoring tools and incident management processes.
- The candidate should have minimum 3 years of experience in SAP BTP Datasphere.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification
15 years full time education