Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : Microsoft Endpoint Configuration Manager
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Intune.
- Good To Have Skills: Experience with Microsoft Endpoint Configuration Manager.
- Strong knowledge of device management and security policies within enterprise environments.
- Ability to troubleshoot and resolve complex software and system issues effectively.
- Familiarity with deployment, configuration, and maintenance of endpoint management solutions.
- Experience in monitoring system health and performance to preemptively address potential disruptions.
- The candidate should have minimum 5 years of experience in Microsoft Intune.
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.




Qualification
15 years full time education