Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and system oversight.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously evaluate and implement process improvements to increase operational efficiency.

Professional Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of incident, problem, and change management processes within IT service frameworks.
- Experience in troubleshooting and resolving issues in enterprise-level IT service management platforms.
- Ability to analyze system logs, identify root causes, and implement effective solutions.
- Familiarity with configuration management and service catalog management in ITSM environments.
- Excellent communication skills to collaborate effectively with technical teams and stakeholders.
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.




Qualification
15 years full time education