Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Desk Management
Good to have skills : Retail Marketing
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems and delivering timely solutions to ensure smooth system operations. The position demands continuous engagement with multiple system components, collaborating with different teams to maintain service reliability and support business continuity.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and improvement of support processes and procedures.
- Support junior team members by sharing knowledge and providing guidance.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Retail Marketing.
- Strong problem-solving abilities to diagnose and resolve complex system issues.
- Excellent communication skills to interact effectively with technical and non-technical stakeholders.
- Ability to manage multiple tasks and prioritize issues in a fast-paced environment.
- Familiarity with incident management and service request handling processes.
- The candidate should have minimum 3 years of experience in Service Desk Management.
- This position is based at our BDC6F - SEZ office.
- A 15 years full time education is required.




Qualification
15 years full time education