Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Liferay Digital Experience Platform (DXP)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and support skills.
- Facilitate communication between stakeholders to ensure alignment on priorities and deliverables.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Liferay Digital Experience Platform (DXP).
- Strong knowledge of application support processes and incident management.
- Experience in troubleshooting and diagnosing complex software issues within enterprise environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with integration of multiple software components and middleware technologies.
- Excellent problem-solving skills with a focus on delivering sustainable solutions.
- The candidate should have minimum 12 years of experience in Liferay Digital Experience Platform (DXP).
- This position is based at our Pune office.
- A 15 years full time education is required.




Qualification
15 years full time education