Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through effective troubleshooting and resolution strategies.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and deliverables.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong knowledge of network infrastructure components and protocols.
- Experience in monitoring and managing enterprise-level network environments.
- Ability to analyze and troubleshoot complex network issues effectively.
- Familiarity with incident management and problem resolution processes.
- Skilled in using network diagnostic tools and performance monitoring software.
- The candidate should have minimum 8 years of experience in Enterprise Network Operations.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.




Qualification
15 years full time education