Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AWS Architecture
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex technical environments, collaborating with different teams to maintain system stability and enhance overall service quality. The engineer plays a vital role in sustaining business continuity by swiftly addressing challenges and implementing effective solutions.

Roles Responsibilities:
Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways
Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect)
Configure and maintain network access controls using Security Groups and NACLs
Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures
Manage DNS services using Route 53 (public and private hosted zones) and resolver rules
Support load balancing solutions (ALB/NLB) to ensure application availability
Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail
Automate network provisioning and configurations using Terraform or CloudFormation
Perform incident, change, and problem management for network-related issues
Maintain documentation for network architecture and operational procedures
Collaborate with cross-functional teams to support application deployments and infrastructure changes
Technical Skills Experience
Strong hands-on experience with:
Amazon VPC, IPAM, Subnetting, CIDR planning
Route Tables, Internet Gateway, NAT Gateway
Transit Gateway, VPC Peering, PrivateLink
Route 53 (DNS management), hosted zones
Endpoint and resolver rules
Elastic Load Balancers (ALB/NLB)
Direct Connect and VPN solutions
WAF and relevant best practices
Experience with CloudWatch, VPC Flow Logs, and monitoring tools
Proficiency in Terraform or CloudFormation for Infrastructure-as-Code
Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals
Professional Skills
Strong analytical and troubleshooting abilities
Ability to manage incidents and work in a 24/7 support environment (on-call/shift)
Effective communication and collaboration skills
Proactive approach to performance optimization and issue prevention


Professional Technical Skills:
- Must To Have Skills: Proficiency in AWS Architecture.
- Experience with cloud infrastructure management and deployment strategies.
- Strong understanding of system monitoring and incident management tools.
- Ability to analyze complex system interactions and troubleshoot multi-component environments.
- Familiarity with automation and scripting to streamline support tasks.
- Knowledge of security best practices within cloud environments.
- The candidate should have minimum 3 years of experience in AWS Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.




Qualification
15 years full time education