Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : E2Open Global Trade Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:
- E2Open Global Trade Management technical SME, collaborate with global clients and manage the team to perform.
- Design and implement new business processes based on customer requirements.
- Analyze current processes and develop innovative solutions leveraging established methods and tools.
- Engage with stakeholders to gather insights and ensure alignment on key decisions.
- Facilitate discussions to drive collaboration and enhance overall performance.
- Contribute to the development of strategies that prepare the organization for change.

Professional Technical Skills:
- Must Have Skills: Proficiency in E2Open Global Trade Management.
- Expertise in E2Open GTM software architecture principles and best practices.
- Experience in leading cross-functional teams through complex software development projects.
- Ability to analyze and resolve technical challenges impacting multiple teams.
- Familiarity with performance optimization and scalability considerations in software design.
- Excellent problem-solving skills with a strategic approach to technical decision-making.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
- Master proficiency in E2Open Global Trade Management.
- Master proficiency in Application Architecture Design.
- Expert proficiency in Business Process Analysis Tools.
- Expert proficiency in Business Process Design.
- Expert proficiency in Functional Designs.

- The candidate should have minimum 10 years of experience in E2Open Global Trade Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification
15 years full time education