Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software lifecycle and support methodologies related to healthcare applications.
- Capability to work under pressure and manage multiple tasks simultaneously while maintaining attention to detail.
- The candidate should have minimum 2 years of experience in Electronic Medical Records (EMR).
- This position is based at our BDC14A - STPI office.
- A 15 years full time education is required.




Qualification
15 years full time education