Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Veeva Vault

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system integrity and support business continuity through effective problem-solving and service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of system issues and minimize downtime.
• Mentor junior team members to enhance their technical capabilities and support skills.
• Monitor system performance and recommend improvements to optimize application reliability and efficiency.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Veeva Vault.
• Strong troubleshooting skills to diagnose and resolve complex software issues within enterprise systems.
• Experience with system monitoring and incident management tools to track and address application performance.
• Ability to analyze logs and system data to identify root causes and implement corrective actions.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Familiarity with software lifecycle processes and change management practices.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Veeva Vault.
• This position is based at our PDC3C - SEZ office.
• A 15 years full time education is required.