Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Ariba

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple system elements to maintain service quality and support business continuity, often requiring creative problem-solving and collaboration with different teams to address complex challenges effectively.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to streamline support processes and improve system reliability.
• Mentor junior team members to enhance their technical and problem-solving skills.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Ariba.
• Strong analytical skills to diagnose and resolve application issues efficiently.
• Experience in managing and supporting enterprise-level software solutions.
• Ability to work collaboratively with cross-functional teams to deliver effective solutions.
• Excellent communication skills to articulate technical information clearly to diverse stakeholders.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in SAP Ariba.
• This position is based at our HDC3C - SEZ location.
• A 15 years full time education is required.