Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP FSCM Credit Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring smooth operation and minimal disruption to business processes. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system integrity and performance, while adapting to evolving challenges within the technology environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to streamline issue resolution processes and improve system reliability.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Coordinate cross-functional communication to ensure alignment on system updates and incident management.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP FSCM Credit Management.
• Strong analytical skills to diagnose and resolve complex system issues effectively.
• Experience in managing and supporting critical business applications within enterprise environments.
• Ability to work collaboratively with diverse teams to implement solutions and improvements.
• Excellent communication skills to articulate technical information clearly to stakeholders.
• Familiarity with system monitoring tools and incident management frameworks.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in SAP FSCM Credit Management.
• This position is based at our MDC5C - SEZ office.
• A 15 years full time education is required.