COIMBATORE · FULLTIME
Application Support Engineer
Accenture
Coimbatore · onsite · Posted 51d ago
Sourced from
Undisclosed5–10 yrsfulltimeCoimbatore
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Section · 01
About this role
About The Role
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Salesforce Service Cloud
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.
Additional Information
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Monitor system performance and implement improvements to enhance reliability and efficiency.
- Mentor junior team members to foster skill development and knowledge sharing.
Must To Have Skills:
Proficiency in Salesforce Service Cloud.
- Experience in troubleshooting and resolving complex issues within Salesforce Service Cloud environments.
- Strong understanding of customer service processes and case management workflows.
- Ability to analyze system logs and data to diagnose problems effectively.
- Familiarity with integration points and APIs related to Salesforce Service Cloud.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
Additional Information- The candidate should have minimum 5 years of experience in Salesforce Service Cloud.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
Qualification15 years full time education
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Salesforce Service Cloud
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.
Additional Information
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Monitor system performance and implement improvements to enhance reliability and efficiency.
- Mentor junior team members to foster skill development and knowledge sharing.
Must To Have Skills:
Proficiency in Salesforce Service Cloud.
- Experience in troubleshooting and resolving complex issues within Salesforce Service Cloud environments.
- Strong understanding of customer service processes and case management workflows.
- Ability to analyze system logs and data to diagnose problems effectively.
- Familiarity with integration points and APIs related to Salesforce Service Cloud.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
Additional Information- The candidate should have minimum 5 years of experience in Salesforce Service Cloud.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
Qualification15 years full time education
Sourced from naukri
Section · 02
Skills
Customer ServiceTroubleshootingbusiness systemsapisbusiness continuitycase managementskill developmentService CloudcloudCommunication Skillssalesforce
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
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