Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Service Desk Management

Good to have skills : Retail Marketing

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with multiple system elements to maintain business continuity and support operational efficiency through effective problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve service desk processes and enhance team productivity.
• Facilitate knowledge sharing and mentoring within the team to support professional growth.
• Coordinate with stakeholders to align support activities with business objectives.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with Retail Marketing.
• Strong problem-solving abilities to analyze and resolve complex technical issues.
• Excellent communication skills to effectively interact with cross-functional teams and stakeholders.
• Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Familiarity with incident management and service request handling processes.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Service Desk Management.
• This position is based at our BDC6F - SEZ location.
• A 15 years full time education is required.