Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Playwright, Selenium

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple system elements to maintain service reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Monitor system health and proactively identify potential risks to prevent service disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Playwright, Selenium.
• Strong troubleshooting skills with the ability to analyze complex software issues and provide effective solutions.
• Experience in monitoring and supporting critical business applications to ensure high availability and performance.
• Familiarity with automated testing frameworks and their integration into support workflows.
• Ability to collaborate effectively with cross-functional teams to address and resolve technical challenges.
• Good communication skills to document issues clearly and provide updates to stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Playwright.
• This position is based at our Pune office.
• A 15 years full time education is required.