Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Linux Architecture

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
A skilled Linux Administrator with 2-4 years of hands-on experience, capable of independently handling L2 operations and providing limited assistance on L3 escalations. The role requires a deeper understanding of Linux internals, scripting, and infrastructure tooling. The candidate is expected to take ownership of incidents, drive problem resolution, and contribute to automation and process improvement efforts.

Roles Responsibilities:
- L2 Operations Incident Management
- Own and resolve L2 incidents, service requests, and problems end-to-end within SLA.
- Perform root cause analysis (RCA) for recurring incidents and propose preventive measures.
- Conduct proactive monitoring and performance trending to prevent outages.
- Execute patching, upgrades, and vulnerability remediation activities.
- Participate in Change Advisory Board (CAB) as an implementer for standard changes.
- Advanced Linux Administration
- Administer and tune RHEL / CentOS / Ubuntu servers in production environments.
- Manage storage:LVM, RAID, NFS, Samba, and SAN/NAS connectivity basics.
- Configure and manage network services:DHCP, DNS (BIND), NTP, SSH, and VPN clients.
- Administer web and application servers:Apache/Nginx, Tomcat (basic).
- Manage security:SELinux, sudo policies, PAM, auditing, and SSH hardening.
- Implement and manage backup and recovery solutions.
- Write and maintain bash/shell scripts for operational automation.
- Tooling Collaboration
- Use configuration management basics (Ansible playbooks) for repetitive tasks.
- Manage and maintain monitoring tools create and tune alerts and dashboards.
- Mentor CL-12 administrators and review their work.
- Contribute to knowledge base articles, runbooks, and post-incident reviews.


Professional Technical Skills:
-
Must To Have Skills:
Proficiency in Linux Architecture.
- Strong knowledge of system troubleshooting and incident management.
- Experience in creating and implementing Requests for Change.
- Ability to collaborate effectively with vendors and service management teams.
- Familiarity with maintaining and updating technical documentation and knowledge bases.
- The candidate should have minimum 2 years of experience in Linux Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- RHCSA (Red Hat Certified System Administrator) - required
- RHCE (Red Hat Certified Engineer) - desirable
- Linux Foundation Certified SysAdmin (LFCS) - acceptable alternative



Qualification
15 years full time education