Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Change Management

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system stability and user experience.

Professional Technical Skills:
-
Must To Have Skills:
Proficiency in Change Management.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Excellent communication skills to interact with technical teams and business users.
- Ability to manage multiple tasks and prioritize issues in a fast-paced environment.
- Familiarity with incident management and root cause analysis techniques.
- Experience in monitoring and maintaining critical business systems to ensure high availability.
- The candidate should have minimum 2 years of experience in Change Management.
- This position is based at our BDC7B - SEZ office.
- A 15 years full time education is required.


Qualification
15 years full time education