Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Dynamics CRM Technical

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely solutions to ensure smooth and uninterrupted business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining the reliability and performance of critical software applications within the organization.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Facilitate knowledge sharing sessions to promote best practices and continuous improvement within the team.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.
• Strong troubleshooting skills to diagnose and resolve complex software issues within Microsoft Dynamics CRM environments.
• Experience in customizing and configuring Microsoft Dynamics CRM to meet business requirements.
• Ability to analyze system logs and performance metrics to identify root causes of technical problems.
• Familiarity with integration techniques and tools used to connect Microsoft Dynamics CRM with other enterprise systems.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.