Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues efficiently.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Monitor system performance and recommend improvements to prevent future disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Epic Systems.
• Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively with cross-functional teams to deliver effective solutions.
• Excellent communication skills to clearly articulate technical information to diverse audiences.
• Familiarity with system monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Epic Systems.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.