Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Playwright

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
- Assist junior team members by providing guidance and support to enhance their technical skills.
- Continuously monitor system performance and proactively identify potential risks or bottlenecks.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in Playwright.
- Experience in automated testing frameworks and scripting to support application stability.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Familiarity with debugging tools and techniques to investigate system anomalies.
- Ability to work with logs and monitoring tools to track system health and performance.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
- The candidate should have minimum 3 years of experience in Playwright.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification15 years full time education