Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Informatica Intelligent Cloud Services

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Continuously evaluate and implement process improvements to optimize support workflows.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
• Experience with cloud-based data integration and management platforms.
• Strong troubleshooting skills in complex software environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with incident management and problem resolution methodologies.
• Effective communication skills to collaborate with diverse technical teams.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Informatica Intelligent Cloud Services.
• This position is based at our M2B - STPI location.
• A 15 years full time education is required.