Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Cloud Visual Builder

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure smooth and uninterrupted system operations. The position demands continuous engagement with system performance and collaboration with different teams to maintain the reliability and efficiency of critical applications.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Cloud Visual Builder.
• Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
• Experience in monitoring and maintaining cloud-based applications to ensure optimal performance.
• Ability to analyze system logs and error messages to identify root causes of problems.
• Familiarity with software lifecycle management and incident management processes.
• Effective communication skills to interact with technical teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Oracle Cloud Visual Builder.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.