Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Financial Analysis

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities.
• Drive continuous improvement initiatives to optimize support processes and system performance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Financial Analysis.
• Strong analytical skills to interpret complex financial data and identify trends.
• Experience in troubleshooting and resolving issues within financial software applications.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with business process workflows related to financial systems.
• Capability to work collaboratively in a multi-disciplinary team environment.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Financial Analysis.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.