Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Security

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system performance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Security.
• Strong knowledge of access control concepts and user role management within SAP environments.
• Experience in troubleshooting and resolving security-related issues in enterprise applications.
• Familiarity with SAP authorization objects and security policies.
• Ability to analyze system logs and audit trails to identify potential security risks.
• Skilled in collaborating with cross-functional teams to implement security best practices.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in SAP Security.
• This position is based at our Mumbai office.
• A 15 years full time education is required.