Application Support Engineer

 About The Role  



Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :EPIC Systems



Good to have skills :NA
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education



Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications that support business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders.


Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of application support strategies to enhance system performance.

Document and communicate technical issues and resolutions effectively to team members and stakeholders.




Professional & Technical Skills:

Must To Have Skills:

Proficiency in EPIC Systems.

Must Be Certified:EpicCare Inpatient Orders

Strong analytical and problem-solving skills to diagnose and resolve software issues.

Experience with application monitoring tools to ensure system reliability.

Familiarity with database management and query optimization techniques.

Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.

This position is based at our Hyderabad office.

A 15 years full time education is required.

 Qualification 15 years full time education