Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Datadog

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Description:

We are seeking a skilled Monitoring SME with deep expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards for real-time visibility into infrastructure health and application performance.

Must Have Skills:

Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization)

Python / Ansible

Good to Have Skills:

ServiceNow ITOM

AWS/Azure Cloud Knowledge

Job Requirements:

Key Responsibilities:

Deploy Datadog in distributed environment and integration with ITOM /ITSM.

Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.

Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM) to track service latency, throughput (RPS/QPS), and end-user experience of various applications.

Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams.

Configure and manage SLA/SLO definitions

Design and maintain dashboards to provide real-time visibility into service health, CMDB, and operational metrics

Technical Experience:

Minimum of 3.5 years of experience in Datadog monitoring implementation and administration ((Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage.

Professional Attributes:

Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.

Educational Qualification and Certification:

Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.

Qualification 15 years full time education