Application Support Engineer

Project Role :Application Support Engineer





Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.



Must have skills :Unified Communication and Collaboration Operations




Good to have skills :NAMinimum



2 year(s) of experience is required




Educational Qualification :Any Degree or 3 Year Diploma
Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues
Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software
Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel
Educational Qualification:Any degree 15 years of Full time education

Qualification

Any Degree or 3 Year Diploma