Application Support Engineer

Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system integrity and support business continuity effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of application issues and minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance overall team performance.
- Continuously evaluate system performance and recommend improvements to optimize application support processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and problem-solving abilities to diagnose and resolve complex application issues.
- Experience with monitoring tools and techniques to track system health and performance.
- Ability to work collaboratively across teams to facilitate effective communication and issue resolution.
- Familiarity with business process workflows and their integration within software applications.
- Excellent documentation skills to maintain clear records of incidents, solutions, and system changes.
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Mumbai office.
- A 15 years full time education is required.


Qualification15 years full time education