Application Support Engineer

Key Responsibilities

• Provide day-to-day support for Educational Loan processes in Salesforce (SFDC).
• Monitor and manage loan application records, customer details, and workflow statuses.
• Troubleshoot and resolve Level 1 application-related issues.
• Coordinate with business users, IT teams, and stakeholders for issue resolution.
• Maintain data accuracy and ensure timely updates in SFDC.
• Track incidents, service requests, and enhancement requests.
• Prepare daily, weekly, and monthly reports using Excel.
• Perform data validation, reconciliation, and quality checks.
• Support UAT (User Acceptance Testing) and system enhancements.
• Document issues, resolutions, and process updates.
• Ensure compliance with organizational policies and process guidelines.

Required Skills

• Basic knowledge of Salesforce (SFDC).
• Application Support experience.
• Basic Excel skills: VLOOKUP/XLOOKUP, Pivot Tables, Sorting & Filtering, Conditional Formatting, Basic Formulas (SUM, COUNTIF, IF).

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