Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Intune

Good to have skills :Microsoft Endpoint Configuration Manager
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster skill development and knowledge sharing.

Professional Technical Skills:

Must To Have Skills:
Proficiency in Microsoft Intune.
- Good To Have Skills:Experience with Microsoft Endpoint Configuration Manager.
- Strong understanding of device management and software deployment within enterprise environments.
- Ability to troubleshoot and resolve complex application and system issues effectively.
- Familiarity with security policies and compliance standards related to endpoint management.
- Experience in monitoring system health and performance to preemptively address potential disruptions.
- The candidate should have minimum 3 years of experience in Microsoft Intune.
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.


Qualification15 years full time education