Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly resolving disruptions. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and patches to enhance performance and security.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Key Responsibilities:

Windows Server Administration

• Install, configure, and maintain Windows Server environments (2016/2019/2022).
• Manage roles and features such as AD DS, DNS, DHCP, File Services, and Group Policy.
• Perform OS patching, server hardening, and lifecycle management.
  
  

Datacenter Infrastructure

• Support virtualization technologies (Hyper-V, VMware ESXi).
• Manage physical and virtual servers, storage, and networking.
• Troubleshoot hardware, firmware, and system-related issues in datacenter environments.
• Cloud Infrastructure (Azure / AWS / GCP)
• Deploy and manage Windows workloads in Azure, AWS, or GCP.
• Integrate and support hybrid environments using Azure AD Connect, Site-to-Site VPN, or ExpressRoute.
• Work with cloud-native services such as Azure VMs, IAM, S3, or Azure Blob Storage.
• Automation & Infrastructure as Code
• Automate system provisioning and configurations using PowerShell, Terraform, or Azure Resource Manager (ARM) templates.
• Implement and maintain desired state configuration (DSC) or other CM tools.
  
  

Security & Compliance

• Enforce Windows security best practices, Group Policies, and access controls.
• Manage certificates, WSUS, antivirus, and endpoint protection.
• Monitoring & Performance
• Monitor infrastructure using tools such as System Center (SCOM), SolarWinds, Nagios, or Azure Monitor.
• Troubleshoot performance bottlenecks (CPU, memory, disk, network).
• Participate in capacity planning and system optimization.
• Collaboration & Documentation
• Work with cross-functional teams (network, cloud, security, DevOps).
• Create and maintain documentation for systems, procedures, and recovery plans.
• Participate in 24/7 on-call rotation and support escalation.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Experience in managing and maintaining server environments to ensure optimal performance and availability.
• Strong understanding of system monitoring tools and incident management processes.
• Ability to troubleshoot complex issues related to server infrastructure and applications.
• Familiarity with backup and recovery procedures to safeguard critical data.
• Knowledge of security best practices and compliance requirements within server administration.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.