Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Google Cloud Platform (GCP)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Google Cloud Platform (GCP).
• Experience with cloud infrastructure management and monitoring tools within Google Cloud Platform.
• Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
• Familiarity with incident management and root cause analysis in cloud environments.
• Ability to work with automation and scripting to streamline support tasks and improve operational efficiency.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Google Cloud Platform (GCP).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.