Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong knowledge of cloud service models and deployment architectures.
• Experience with incident and problem management in cloud environments.
• Ability to create and manage Requests for Change effectively.
• Skilled in collaborating with cross-functional teams and external vendors to resolve technical issues.
• Familiarity with maintaining and updating technical documentation and knowledge base articles.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Cloud Infrastructure.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.