Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes to enhance service quality and efficiency.
  
  

Professional & Technical Skills:

• Must To Have Skills: Certified in HIM Deficiency Tracking, HIM Hospital Coding, HIM Release of Information
• Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
• Experience with system monitoring and incident management tools to track and address system anomalies.
• Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.
• Familiarity with software lifecycle processes and best practices in application support.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Epic Systems.
• This position is based at our Chennai office.
• A 15 years full time education is required.