Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : AWS Architecture

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex technical environments, collaborating with different teams to maintain system stability and enhance overall service quality. The engineer plays a vital role in sustaining business continuity by swiftly addressing challenges and implementing effective solutions.

Roles & Responsibilities:

Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways

Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect)

Configure and maintain network access controls using Security Groups and NACLs

Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures

Manage DNS services using Route 53 (public and private hosted zones) and resolver rules

Support load balancing solutions (ALB/NLB) to ensure application availability

Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail

Automate network provisioning and configurations using Terraform or CloudFormation

Perform incident, change, and problem management for network-related issues

Maintain documentation for network architecture and operational procedures

Collaborate with cross-functional teams to support application deployments and infrastructure changes

Technical Skills & Experience

Strong hands-on experience with:

Amazon VPC, IPAM, Subnetting, CIDR planning

Route Tables, Internet Gateway, NAT Gateway

Transit Gateway, VPC Peering, PrivateLink

Route 53 (DNS management), hosted zones

Endpoint and resolver rules

Elastic Load Balancers (ALB/NLB)

Direct Connect and VPN solutions

WAF and relevant best practices

Experience with CloudWatch, VPC Flow Logs, and monitoring tools

Proficiency in Terraform or CloudFormation for Infrastructure-as-Code

Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals

Professional Skills

Strong analytical and troubleshooting abilities

Ability to manage incidents and work in a 24/7 support environment (on-call/shift)

Effective communication and collaboration skills

Proactive approach to performance optimization and issue prevention

Professional & Technical Skills:

• Must To Have Skills: Proficiency in AWS Architecture.
• Experience with cloud infrastructure management and deployment strategies.
• Strong understanding of system monitoring and incident management tools.
• Ability to analyze complex system interactions and troubleshoot multi-component environments.
• Familiarity with automation and scripting to streamline support tasks.
• Knowledge of security best practices within cloud environments.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in AWS Architecture.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.